Patient Satisfaction Survey

Since we are continually interested in improving our services to our patients, we hope that if you were recently at our facility for a Radiology procedure, you would please complete this anonymous questionnaire so that we may best serve you and your physician. 1. Did you receive an appointment time that was convenient for you? Yes No 2. If you had not been to our office before, were the directions on the referral slip adequate? Yes No 3. If you had reason to personally call our office prior to your arrival, were you satisfied with the responses you received from our employee? Yes No 4. Upon arrival at our office, were you greeted pleasantly? Yes No 5. Was your initial impression of our office one of an organized, professional facility? Yes No 6. If you had a prearranged appointment time, were you called for your examination in a timely manner? Yes No 7. If you had to wait more than ten minutes beyond your appointment time, were you given an explanation for the delay? Yes No 8. Did the Technologist explain the procedure to you prior to beginning the exam? Yes No 9. If you had specific questions about your study, were they answered to your satisfaction? Yes No 10. Were you treated with respect regarding your physical condition, privacy and possible apprehension? Yes No 11. Do you feel your examination was performed in a professional manner? Yes No 12. Knowing that you, the patient, have the right to have your radiology exams at the facility of your choice, would you choose to return to Indian River Radiology for future studies, if needed? Yes No 13. If you had occasion to call our office regarding your bill or insurance questions, were you satisfied with the attitude of the person with whom you spoke? Yes No 14. Were your billing or insurance questions answered to your satisfaction? Yes No 15. Have you seen our advertisements? (Please check those you have seen) Press Journal 50 Plus Lifestyles Florida Health Care News Open MRI TV commercial PET Scanning TV commercial YellowPages (BellSouth) Talking Phone Book Barefoot Bay Directory Vero Beach Theatre Guild Playbill Florida Parenting News Vero Beach Magazine 16. Which radio station(s) or programs do you listen to most? WQCS (NPR) 88.9 FM WQOL 103.7 FM WGYL 93.7 FM WOSN 97.1 FM WAXE 1370 AM Rhett Palmer Talk Show (1370 AM) Thank you very much for your assistance. We appreciate the time you have spent completing our questionnaire. Any additional comments or suggestions are most welcome. Comments: